Department of General Management

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    Internet Cafés in Tanzania: A Study of the Knowledge and Skills of End-users
    (2001) Chachage, Bukaza
    Reports the results of a survey of users of Internet cafés in Dar es Salaam, Tanzania, to assess their knowledge and awareness of Internet resources. Findings showed the largely male, Tanzanian population used the Internet primarily for personal communication and visiting recreational sites (mainly obscene materials). Low levels of awareness and training among end-users and staff were noted. Recommends better awareness raising, sensitization and training for end-users and staff.
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    Meeting Information Needs of The Growing University Population in The 21st Century: Case Of Sokoine National Agricultural Library
    (2002-12) Elly, Tumsifu
    Most Tanzanian universities are expanding in terms of students and staff as well as increased subject areas in the curriculum. However, few trained information specialists, inadequate information infrastructures and funds characterize most libraries in the country. At the same time the majority of the patrons are not information literate, lack the ability to select, reject and use information using the appropriate information technologies .The information revolutions taking place in 21st century need to be accommodated to ensure that quality and value added information is made available to or is accessed by the patrons. This paper addresses these issues and recommends some ways to manage information explosion. Some issues have been elaborated using Sokoine National Agricultural Library (SNAL ) current situation. It suggests ways of recruiting information professionals training and retraining them so that the capacity to offer quality and required information is attained. Different approaches to enhance library services in the academic circles are recommended.
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    Jatropha Oil as a Renewable Fuel for Road Transport Policy Implications for Technology Transfer in Tanzania
    (2003) Chachage, Bukaza
    Quite recently, the use of Jatropha oil as a renewable fuel for road transport has gained special attention by various stakeholders worldwide who are advocating the use of renewable fuels in the road transportation sector. There are many success stories in using Jatropha oil as renewable fuel in Africa. In Tanzania, D1 Oils Limited is making strides in developing the Jatropha plant as a source of renewable fuel for road transport. The ARI Monduli project is also using Jatropha plant products to solve rural energy problems. Apart from these developments to exploit Jatropha oil as a fuel for road transport, this study reveals the following policy challenges that need to be addressed in order to deploy Jatropha technology as a viable renewable fuel for road transport in Tanzania. Firstly, there is a monopoly orientation for Jatropha development in Tanzania. Secondly, some important stakeholders, such as policy makers and Jatropha product users, lack information on Jatropha development and usage. Thirdly, there is a lack of both short term and long term financing for Jatropha development for rural dwellers in Tanzania. Finally, there is lack of a local market for Jatropha fuel and no appropriate contractual framework in Tanzania. The study suggests specific recommendations for each policy challenge.
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    Challenges of Electronic Information Resources in Academic and Research Libraries: Need for a Policy
    (2004-03) Elly, Tumsifu; Ally, Mariam; Chilimo, Wanyenda; Sife, Alfred
    This paper discusses the role of policy for proper and efficient library services in the electronic era. It points out some of the possible dangers of embarking in electronic resources without a proper focus at hand. Thus, it calls for today's librarians and policy makers to brainstorm and come up with working policies suitable to Africa's social, economic and ICT infrastructure framework. New approaches in acquisition, accessing, selection, preservation and choices on whether to operate digital, or combine traditional print and digital resources in the library have to be worked out and adopted. Therefore, policies, which articulate libraries' vision and mission, are important for proper electronic information resources assimilation in the libraries.
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    Developing a Model Corporate Records Management System for Sustainability Reporting: A Case of the Iringa Region in Tanzania
    (2006) Chachage, Bukaza; Ngulube, Patrick; Stilwell, Christine
    The long-term survival and profitability of many companies in international business largely depend on the sustainability reporting systems and proper records management in those companies. Sustainability reporting emerged in the early 1990s when companies started producing environmental reports owing to various environmental pressures such as the World Summit on Environment and Development in Rio de Janeiro that demanded ethical corporate environmental behaviour
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    Management of Business Records in Tanzania: An Exploratory Case Study of Selected Companies
    (2006) Chachage, Bukaza; Ngulube, Patrick
    Every business is involved in the production of records in its processes. Therefore records management is one of the by products of business processes. Together with the commonly known administrative, historical and archival reasons, businesses keep records to fulfil legal requirements for their operations and protect the rights of stakeholders.
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    ATM and Customer Satisfaction: A Case of the Banking Industry in Tanzania
    (African Journal of Finance and Management, 2006) Mboma, Lucy Mary
    This paper presents the effects of ATMs on customer satisfaction in the Tanzanian banki ng sector. It is a new way of accessing banking services necessitated by customers' bustne s needs and is enabled by fast changing technology. Due to achievements brought about increased utilization of Information and Communication Technology (ICT) in society, t e banking industry has introduced Automated Teller Machines (ATMs). ATMs provide a n w method of dispensing customer services which are expected to increase efficiency, sa es performance, and enhance customer satisfaction. Three different banks were used as a case study in order to a void bias and provide general impressions on ATM use by c usto ersf Customers interviewed outside banks were free to express their views minimizing the bi S 0d saying only positive things aboutATMs. Consulted secondary sources of information provide understanding and challenges facing ATMs the world over. . The study establishes that ATM services enhance operations and customer satisfaction in terms of flexibility of time. ATMs add value in terms of speedy handling of voluminous transactions which traditional services were unable to handle efficiently and expediently. The level of this satisfaction is reduced by technological and processing failures, the percepton that the service de1ivery mode is expensive and insecure regarding stand-alone ATMs, which creates customer disatisfaction. There is no consideration being given to people disabilities such as blindness and people in wheel chair negates the role of serving customers, as they cannot access ATMs. The potenttal usage rate of ATM services will continue to increase the banking sector's competitive edge and numbers will rise in ten years to come in Tanzania. This provides opportunities to overseas manufacturers and maintenance service providers including skill-training opportunities for academic institutions.
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    Performance management and motlvation of workers in Tanzanian work organizations lessons from university computing centre Ltd
    (University of Dar es Salaam, 2007) Sanga, John, J
    Motivation of employees as human resources is poorly understood and poorly managed in our work organizations. The main thrust of this study was to establish factors motivating employees in Tanzanian work organizations and match the motivators with the implementation of performance management. Given the nature of the research problem, it was deemed fit to use the case study method because of the need for a rich understanding of the problem in context and the need to relate some motivational theories to work practices. The study was conducted at the University Computing Centre Ltd, from which the researcher believed that data would be a fair representative of the entire ICT industry in the county and other Tanzanian work organizations in general. The findings Rom analysis of the current situation of UCC's HRM in general, and motivation policy in particular, have confirmed to the researcher that HRM programmes are poorly designed and implemented. In principle, however, almost all key HRM programmes are in place, but what is lacking is good design and elective implementation. Each organization has a unique human resource situation, reflecting its stage in the relevant industry. Accordingly, there is no overall blueprint on how to best improve worker motivation. However, establishment of an independent HRM department is recommended for all organizations and UCC Ltd in particular. This will be responsible for effective development and implementation of HR Policies, which include but not limited to Orientation: Training and Development; Remuneration, Performance Appraisal policies. The involvement of employees in the development of the said policies is strongly recommended. For UCC to have an improved motivation policy, it is highly recommended that equitable remuneration schemes should be designed and implemented. Employees' capabilities and performance should be considered in designing reward schemes. It is also important that the company appreciates employees' contribution towards accomplishment of its goals and opportunities for employees to participate in decision- making should be created. In addition, top management should provide support to HRM department by incorporating human resource plans in the company's strategic plans.
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    University Students' AttitudesTtowards e-security Issues: A Survey Study in Tumaini University, Tanzania
    (2008) Tedre, Matti; Chachage, Bukaza
    Many functions of the information society, such as e-banking, e-government, and e-learning, are based on the idea of password-based protection of privacy, security, and electronic identity. In order to succeed, esecurity requires technical, organizational, and institutional support, as well as user awareness. In this pilot study, we used thematic interviews and closed-ended questionnaires to examine students’ attitudes towards issues of information security in a middle-sized Tanzanian university. The results suggest lax attitudes towards security issues, and give impetus to actions and further research on the topic.
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    The Growth of Tanzanian Mobile Phone Sector: Triumph of Quantity, Failure of Quality?
    (2008) Mtenzi, Fredrick; Chachage, Bukaza; Ngumbuke, Fredrick
    Tanzania’s mobile communications market has enjoyed impressive growth in terms of numbers of operators and subscribers over the past few years. Currently there are six operating companies and over 10 million voice subscribers. It is expected that the number of subscribers will keep on increasing in this decade. However, the question is: Has the increase in the number of operators and subscribers resulted in improved customer services and quality? This presentation reports from a preliminary study—which used both analytical research and empirical data from interviews with operators— to find an answer to this question. The analytical and archival research provided operational statistics concerning telecommunication. The interviews focused on five main thematic areas: the use of mobile phones, future use of mobile phones, customer care, mobile phone rates and customers’ rights awareness. The results from this preliminary study show that the rapid development of the Tanzanian telecommunication market has not yet resulted in improved customer services and quality.
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    Challenges to Effective University Library Services in an Automated Environment in Tanzania: A Way to Address the Increasing Students’ Enrollment Rate
    (Association for the Advancement of Computing in Education, 2008-06) Masele, Juma J.
    Discusses challenges towards automated library services provision under automated environments in Tanzania’s Universities. Gives historical perspective of IT application in provision of information services in selected universities in Tanzania. It discusses the uncompromisingly increased enrolment rate from 1995 to date and the emerging challenges in satisfying this users in terms of to space, acquisition, loan, and library materials return under electronic services. Emerging issues are staff and user information technology skills, technology infrastructure, financial resources, management policy and power supply reliability. Conclusively, the paper calls for cultivation of positive attitude towards automated library system in order to exploit the potentialities as it has been to manual ones. Finally the paper insists a strike of balance for both print and electronic resources in order to overcome such things, like power cuts and other shortfall related to electronic failures.
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    ComparativePerformanceofScience,ArtsandBusinessSubjectCombinationsinTanzanianAdvancedCertificateofSecondaryEducationResults:2004 to 2010
    (UDSM IDS, 2009) Mbamba, Ulingeta O.L.
    Science knowledge is acknowledged to be one or the key economic development indicators in a country. Performance in science subjects has been one of the challenges in many developing countries. The objective of this is to explore the performance in science subject combinations In relation to the arts and business subjects. The paper used the performance of students in advanced secondary education in Tanzania. lt shows that PCI forma nee In science subject combinations is poorer than that in arts and business, and performance has deteriorated over time. This IS based on the Tanzanian Advanced Certificate of Secondary Education (ACSE) results from 2004 10 2010. Science subject combination was defined as any subject combination that contained physics, chemistry or biology. Arts was defined as any subject combination that contained at least one language, while business was defined as subject combination that contained economics as one of the subjects. The study recommends a critical look at the syllabus as well as the way examinations are set and marked. The paper identifies areas for further studies.
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    The Effect of ICT on Service Quality Perception and Customer Satisfaction: The Case of ICT-enabled Services in Selected Banks
    (IFM, 2009) Ally, Najim S.; Mbamba, Ulingeta O.
    This study sought to measure the effect of ICT on service quality perception and customer satisfaction. A sample of 90 respondents, 45 from each bank, was obtained using simple random sample. Hypotheses were tested using the Spearman's rank correlation test. Other findings were summarized and tabulated in frequencies. It was found that effective use of ICT (lCT-enabled services) in banks has a direct relationship with perceived service quality, as well as with customer satisfaction. It implies that effective use of ICT forms the basis for good perception of the bank's services. Hence, to a certain extent the effective use of ICT derives customer satisfaction. For the banks to satisfy their customers, it is recommended they effectively use of ICT to deliver services. The use of ICT must also go hand in hand with other factors like good operations management, customer care, study on customer needs as well as their behaviour, and communication with customers
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    Promoting Pro-Poor Tourism in Tanzania through E-Commerce: A Conceptual Framework
    (Ben-Gurion University of the Negev, Eilat Campus, 2009) Masele, Juma J.
    Tourism has been acknowledged to have a high potential for growth in the world economy (Naude & Saayman, 2005). In developing countries, it offers huge opportunities to increase incomes from the growing number of arrivals that land their destinations. Tourism is therefore considered one of the principal exports for 83% of developing countries and the least developed countries (LDCs). It is growing rapidly and is the most significant source of foreign exchange after petroleum (WTO, 2008). For example, in 2007, 898 million tourists arrived, an increase of nearly 96% since 1990. The 40 least developed countries alone had 5.1 million international arrivals in 2000, achieving an increase of 75% in the decade.
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    Twiga Hosting Ltd-Providing Affordable Information and Communication Technologies Services to Small and Medium Enterprises
    (Emerald Group Publishing Limited, 2011) Masele, Juma J.
    Title – Twiga Hosting Ltd – providing affordable information and communication technologies services to small and medium enterprises. Subject area – The case describes the launch of Twiga Hosting Ltd, a company providing information and communication technology (ICT) services to the underserved small and medium enterprise (SME) sector in Tanzania and in a many countries in Africa. Study level/applicability – This case targets a range of audience from undergraduate students taking both Bachelor of Commerce and those taking Bachelor of Business Administration; and Postgraduate students taking business‐related courses. Nonetheless, the case may be used by all other learners of advanced studies in entrepreneurship and innovation management. Case overview – The case addresses a number of issues including: Issues to be considered when starting an ICT enterprise. Strategic management. Business revenue models. Expected learning outcomes – To impart/inculcate entrepreneurial insights in ICT and related areas. To make learners aware of the business growth opportunities in ICT ventures. The success factors for fruitful ICT ventures. To enable learners to identify challenges facing entrepreneurs in ICT ventures and the ways to overcome them. Supplementary materials – Teaching notes.
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    Applicability of the High-Performance Organisation Framework at an East African University: The Case of Iringa University College
    (2011) de Waal, André; Chachage, Bukaza
    Purpose – In the past few decades, organizations all over the world have been searching for the elements that constitute continuous organizational success. Fuelled by bestsellers such as In Search of Excellence and Good to Great, managers have implemented many different improvement concepts, often with mixed results. The aim of this study is to identify whether the high-performance organisation (HPO) framework could help an African university to become one of the first high-performance educational organizations in Africa. Design/methodology/approach – On the basis of a meta analysis into high performance and a subsequent worldwide survey, 35 characteristics of a HPO were identified. The resulting HPO framework was applied at Iringa University College (IUCo) in 2007, to identify the HPO status of the university and to determine the required improvement actions. In 2009, the HPO framework was again applied at the university, to evaluate progress. Findings – In two years, IUCo not only improved its HPO status but also its financial and non-financial results. Therefore, the HPO framework can actively be used in Africa to improve the performance of African institutions. Originality/value – The results of the study show that it is possible to identify factors that determine continuous organizational success in Africa, and that managers can be offered a framework that adds focus to improvement.