THE INFLUENCE OF EMPLOYEE ENGAGEMENT ON EMPLOYEES PERFORMANCE: THE CASE OF TELECOMMUNICATION COMPANIES IN TANZANIA
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Date
2017
Journal Title
Journal ISSN
Volume Title
Publisher
University of Dar es Salaam Business School
Abstract
This paper examined the relationship between employee engagement and employee performance whereby
job demand and resources model together with social exchange theory guided the study. The study used
primary data collected from 106 employees from telecommunication companies that are practicing
proper human resources management. The data collected through questionnaires were analysed by
multiple regression analysis. Also descriptive statistics were generated for description of the respondents’
profile. The findings show that employee engagement, in its dimensions (vigour, dedication and
absorption), has a significant relationship with employee performance measured in terms of employee
productivity, innovation and turnover. In this regard, employee engagement is positively related to
productivity and innovation, while it is negatively related to turnover. On the basis of the findings, it is
recommended that management of public and private organisations in Tanzania should promote
employees engagement in their companies as it is the base for employees’ performance which in turn lead
to improved organisation performance.
Description
Keywords
EMPLOYEE ENGAGEMENT, EMPLOYEES PERFORMANCE