Quality 4.0 transition framework for Tanzanian manufacturing industries

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dc.contributor.authorTaifa, Ismail W.R.
dc.contributor.authorMaganga, Deusdedith Pastory
dc.date.accessioned2023-02-08T15:14:27Z
dc.date.available2023-02-08T15:14:27Z
dc.date.issued2022-05-31
dc.description.abstractPurpose This research aimed at developing the Quality 4.0 transition framework for Tanzanian manufacturing industries. Design/methodology/approach The survey method was used in this study to gather practitioners' perspectives. The approach included open-ended and closed-ended structured questionnaires to assess respondents' perceptions of Quality 4.0 awareness and manufacturers' readiness to transit to Quality 4.0. The study's objective was to adopt non-probability and purposive sampling strategies. The study focused on fifteen Tanzanian manufacturing industries. The data were analysed qualitatively and quantitatively using MAXQADA 2020 and Minitab 20 software packages, respectively. Findings The study demonstrated a high level of awareness of Quality 4.0 among Tanzanian manufacturing industries (i.e. 100% in Quality 4.0 traditional attributes and 53% in Quality 4.0 modern attributes). Individuals acquire knowledge in various ways, including through quality training, work experience, self-reading and Internet surfing. The result also revealed that most manufacturing industries in Tanzania use Quality 3.0 or a lower approach to manage quality. However, Tanzanian manufacturing industries are ready to embrace Quality 4.0 since practitioners are aware of the concepts and could see benefits such as customer satisfaction, product improvement, process and continuous improvement, waste reduction and decision support when using the Quality 4.0 approach. The challenges hindering Quality 4.0 adoption in Tanzania include reliable electricity, high-speed Internet and infrastructure inadequacy to support the adoption, skilled workforces familiar with Quality 4.0-enabled technologies and a financial set-up to support technology investment. Moreover, the study developed a transition framework for an organisation to transition from traditional quality approaches such as quality control, quality assurance and total quality management to Quality 4.0, a modern quality approach aligned with the fourth industrial revolution era. Research limitations/implications The current study solely looked at manufacturing industries, leaving other medical, service, mining and construction sectors. Furthermore, no focus was laid on the study's Quality 4.0 implementation frameworks. Originality/value This is probably the first Quality 4.0 transition framework for Tanzanian manufacturing industries, perhaps with other developing countries.en_US
dc.identifier.citationMaganga, D.P. and Taifa, I.W.R. (2022), "Quality 4.0 transition framework for Tanzanian manufacturing industries", The TQM Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TQM-01-2022-0036en_US
dc.identifier.doihttps://doi.org/10.1108/TQM-01-2022-0036
dc.identifier.urihttp://hdl.handle.net/20.500.11810/5975
dc.language.isoenen_US
dc.subjectQuality 4.0en_US
dc.subjectTransition frameworken_US
dc.subjectQuality 4.0 frameworken_US
dc.subjectIndustry 4.0en_US
dc.subjectManufacturing industriesen_US
dc.subjectTanzaniaen_US
dc.titleQuality 4.0 transition framework for Tanzanian manufacturing industriesen_US
dc.typeJournal Articleen_US
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