Public Road Transport Performance and Travellers Satisfaction in Urban Areas: The Case of Public Bus Transport in Dar es Salaam

dc.contributor.author	Tinali, Gerald Z.P.
dc.contributor.author	Kessy, Severine S. A
dc.date.accessioned	2016-01-25T08:54:02Z
dc.date.available	2016-01-25T08:54:02Z
dc.date.issued	2012
dc.description.abstract	The objective of this study was to examine the performance of public bus transport on travelle rs’ satisfaction. A total of 140 bus commuters in Dar es Salaam region were interviewed. Questionnaire was employed as a major instrument in collection of primary data while documentation was used for secondary data. Regression analysis and Chi square test were used in analysis of data. Findings revealed that public bus transport performance in urban areas was very poor and travellers were highly dissatisfied with the kind of service the industry was rendering. Conclusively, the study has revealed that there is a weak positive relationship between user satisfaction and performance of public buses. The study recommends opening new routes especially in new areas and improving efforts to overcome traffic congestions	en_US
dc.identifier.uri	http://hdl.handle.net/123456789/187
dc.language.iso	en	en_US
dc.publisher	ORSEA	en_US
dc.subject	Public transport	en_US
dc.subject	Travelers satisfaction	en_US
dc.title	Public Road Transport Performance and Travellers Satisfaction in Urban Areas: The Case of Public Bus Transport in Dar es Salaam	en_US
dc.type	Conference Proceedings	en_US

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