Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry.
| dc.contributor.author | Jani, Dev | |
| dc.contributor.author | Han, Heesup | |
| dc.date.accessioned | 2016-01-25T07:49:01Z | |
| dc.date.available | 2016-01-25T07:49:01Z | |
| dc.date.issued | 2014 | |
| dc.description.abstract | This article appraises a theoretical model that relates personality, satisfaction, loyalty, ambience, and image in a hotel setting. The results of the structural equation modeling indicated that extraversion, agreeableness, and neuroticism among the Big Five Personality Factors significantly affect satisfaction. Satisfaction had a significant impact on hotel image and guests’ loyalty. Compared to satisfaction, hotel image had a lesser impact on loyalty as well as being a mediator for the impact of satisfaction on loyalty. The moderating role of hotel ambience in the proposed theoretical framework was also identified. The results offer hoteliers potential strategies/tactics for loyalty enhancement. | en_US |
| dc.identifier.citation | 10. Jani, D. and Han, H. (2014). Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry. International Journal of Hospitality Management, 37, 11-20. | en_US |
| dc.identifier.uri | doi:10.1016/j.ijhm.2013.10.007 | |
| dc.identifier.uri | http://hdl.handle.net/123456789/178 | |
| dc.language.iso | en | en_US |
| dc.publisher | ELSEVIER | en_US |
| dc.subject | Hotel | en_US |
| dc.subject | Image | en_US |
| dc.subject | Satisfaction | en_US |
| dc.subject | Ambience | en_US |
| dc.subject | Personality | en_US |
| dc.subject | Loyalty | en_US |
| dc.title | Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry. | en_US |
| dc.type | Journal Article, Peer Reviewed | en_US |