Instructor Support Services: An Inevitable Critical Success Factor in Blended Learning in Higher Education in Tanzania

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dc.contributor.authorRaphael, Christina
dc.contributor.authorMtebe, Joel S.
dc.date.accessioned2016-09-08T09:37:20Z
dc.date.available2016-09-08T09:37:20Z
dc.date.issued2016
dc.description.abstractThe adoption of blended learning to widen access, reduce cost, and improve the quality of education is becoming prevalent in higher education in sub-Saharan Africa and Tanzania in particular. University of Dar es Salaam and the Open University of Tanzania offer various blended learning courses using Moodle system via regional centres scattered across the country. Despite the success of these courses, instructors’ support has been unsatisfactory and habitually ignored regardless of the fact that institutions have established IT Units to provide such services. This study investigated the effectiveness of instructors’ support services as a major success factor to the delivery of blended courses using mixed method design using questionnaire and semistructured interviews from 65 instructors teaching blended learning courses at the University of Dar es Salaam and the Open University of Tanzania. The study revealed that lack of both technical and pedagogical support has been critical factors inhibiting instructors from facilitating blended courses effectively via the LMS. The findings from this study have a number of important lessons and implications for similar institutions running blended learning or wishing to implement blended learning specifically in sub-Saharan Africa.en_US
dc.identifier.citationMtebe, J.S, & Raphael, C (2016). Instructor support services: An inevitable critical success factor in blended learning in higher education in Tanzania . International Journal of Education and Development using Information and Communication Technology (IJEDICT), Vol. 12, Issue 2, pp. 123-138 ijedict.dec.uwi.edu/include/getdoc.php?id=6854&article=2099&mode=pdfen_US
dc.identifier.issn1814-0556
dc.identifier.urihttp://hdl.handle.net/20.500.11810/3670
dc.language.isoenen_US
dc.publisherIJEDICTen_US
dc.titleInstructor Support Services: An Inevitable Critical Success Factor in Blended Learning in Higher Education in Tanzaniaen_US
dc.typeJournal Article, Peer Revieweden_US
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