Development of Extension Procedures to Enhance web-based e-Government System with SMS Mobile Based Service
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Date
2019-05
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Publisher
IST-Africa 2019 Conference Proceedings
Abstract
Tanzania is among the African developing countries that has embraced egovernment in recent years. The continual rises of wireless mobile technology bring
an attention to enhance e-government systems by extending some of the services to
be accessed and delivered via a mobile phone. Due to lack of standard extension
procedures each government institutions extends according to developer’s technical
knowledge. The main objective of this paper is to develop extension procedures for
enhancing web based e-government systems with a mobile service. In this study both
exploratory and prototyping methods were used. Exploratory method was used
during data collection. Prototyping was used during design and development of mgovernment service prototype. Web based e-Government systems in fourteen (14)
Government departments, Ministries and Agencies were analyzed to identify a
system for enhancement. Wananchi portal, under the Ministry of information, culture
art and sports was selected. The selection criteria were the system that has direct
interaction with citizens. During design and development of m-service prototype,
several extension procedures and their interactions were observed and recorded; six
(6) procedures were found relevant. Therefore, this paper proposes a six steps
extension procedures from web based e-government to m-government. Clear
understanding of the extension process will reduce development time and cost.
Extending web based system with mobile services means extra services and hence
more revenue to network and service providers. To the government, it means an
added/alternative channel to service her citizens, and to the citizens, means readily
accessible and responsive Government
Description
Keywords
e-Government, m-Government, framework, web-based system, mobile service, Rapid Applications Development (RAD).