Browsing by Author "Mbamba, Ulingeta O."
Now showing 1 - 8 of 8
Results Per Page
Sort Options
Item Adoption of Information Technology by Tanzanian Entrepreneurs in the Service Industries: A Business Process Re-Engineering Emphasis(Mkuki na Nyota Publishers, 2002) Mbamba, Ulingeta O.Item The Effect of ICT on Service Quality Perception and Customer Satisfaction: The Case of ICT-enabled Services in Selected Banks(IFM, 2009) Ally, Najim S.; Mbamba, Ulingeta O.This study sought to measure the effect of ICT on service quality perception and customer satisfaction. A sample of 90 respondents, 45 from each bank, was obtained using simple random sample. Hypotheses were tested using the Spearman's rank correlation test. Other findings were summarized and tabulated in frequencies. It was found that effective use of ICT (lCT-enabled services) in banks has a direct relationship with perceived service quality, as well as with customer satisfaction. It implies that effective use of ICT forms the basis for good perception of the bank's services. Hence, to a certain extent the effective use of ICT derives customer satisfaction. For the banks to satisfy their customers, it is recommended they effectively use of ICT to deliver services. The use of ICT must also go hand in hand with other factors like good operations management, customer care, study on customer needs as well as their behaviour, and communication with customersItem Electronic Commerce in the Tanzanian Context: Implications for Small and Medium Enterprises in Developing Countries(Mkuki na Nyota Publishers, 2004) Mbamba, Ulingeta O.Item Predictive Ability of Ordinary Certificate of Secondary Education Grades to Advanced Certificate of Secondary Education: Evidence from Tanzania’s Necta Results(2016-02-19) Mbamba, Ulingeta O.Normally, selection of students for higher education is based on previous performance. Whether or not previous performance is a good predictor varies for different examining bodies. This study evaluates the predictive ability of Tanzania’s Ordinary Certificate of Secondary Education (OCSE) performance to Advanced Certificate of Secondary Education (ACSE) performance using linear regression and chi-square tests. By linking OCSE of 2003 and 2004 with ACSE of 2006 and 2007, respectively, research results indicate that the OCSE is a good predictor for ACSE. The predictive ability of OCSE improves as data are disaggregated based on whether or not students studied at the same school and based on subject combinations, especially for science-based subjects. This indicates that admission criteria, generally employed for ACSE, serve the academic purposes they are assumed to be serving.Item Problems of Information Management in Small and Medium Enterprises in Tanzania: Information Systems Success Perspective(Umeå universitet, Handelshögskolan, 2006) Mbamba, Ulingeta O.Item The Relationship between E-Government Status and Global Competitiveness: Evidence From 2010 Country Data(Cambridge Scholars Publishing, 2014-10-02) Mbamba, Ulingeta O.Item The Role of Mobile Money Services on Growth of Small and Medium Enterprises in Tanzania(University of Dar es Salaam Business School, 2014) Chale, Patricia R.; Mbamba, Ulingeta O.This study examined the role of mobile money services on growth of small and medium enterprises in Tanzania, where data was collected from respondents in Kinondoni District in Dar es Salaam Region. Data was collected using self-administered questionnaires, which were distributed to 100 respondents, who yielded a 90% return rate. Multiple regression analysis was used to test the role of increased volume of sales, efficiency in purchase of stock, reduced time in processing payments, payments of goods and services, improved habit of savings, and money transfer on business growth in terms of market share, revenue and profitability. Based on technology adoption theories, the study findings revealed that small and medium enterprises use mobile money services in various ways for business purposes, which include sales transactions, efficiency in purchase of stock, receiving payment, payment of goods and services, savings as well as money transfer that influenced their business growth. Based on the study findings, it is recommended that there is a need for SMEs to continue using mobile money in their businesses so as to enhance their businesses and reduce some costs such as cost of travelling, money transfer, as well as time for processing payments. Moreover, they should review their business strategies to include other uses of mobile money (other than ones tested in this research, which are sale transactions, efficiency in purchase of stock, to receive payment, payments of goods and services savings money) in their businesses, which in turn, will attract more customers and facilitate SME business growth.Item Uses and Management of Business and Social Networks for Successful Businesses: Case Studies in Retailing, Financial Institutions and Internet Businesses(Dar es Salaam University Press, 2011) Nilsson, Per; Mboma, Lucy M.; Mbamba, Ulingeta O.