Research Repository :: Browsing by Author "Kessy, Severine S. A."

Browsing by Author "Kessy, Severine S. A."

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Accounting Information Systems and Governance Issues in Local Government Authorities in Tanzania
(2015) Chalu, Henry; Kessy, Severine S. A.
Among the strategies identified by MKUKUTA to improve good governance in Local Government Authorities (LGAs) in Tanzania are those concerned with strengthening financial management, accounting, financial reporting, auditing and budgeting. The opinion is that strengthening those processes requires an effective accounting information system (AIS). Therefore this study had two aims; first to explore the role played by AIS in promoting accountability, participation, predictability and transparency; and second to identify factors influencing the effectiveness of AIS in fulfilling those roles. To achieve these objectives, the data analysed were collected from four LGAs through 23 interviews, 3 focus group discussions and documentary analysis. The findings show that AIS plays a minimum role in the achievement of good governance and the reasons for this are also identified. The study recommends that to achieve good governance, there is a need to design and install AIS that includes good governance components.
Adoption of Internet Banking Service in Tanzania: The Influencing Factors among Customers of Commercial Banks
(2021) Kessy, Severine S. A.
Information technology advancement has transformed the way banks deliver their services to their customers; as a result, internet banking is now in use. However, this type of banking is not fully utilised by customers in accessing banking products and services. This paper examined factors associated with customers’ adoption to internet banking services in Tanzania. Precisely, it assessed the influence of social environment, technology exposure and system capability on the adoption of internet banking services by customers. Cross section research design was used through survey strategy to collect data from the respondents. In this case, a questionnaire was administered among a total of 200 respondents from two big banks that were involved in the study. Data analysis was performed by using partial least squares structural equation to examine the relationship between internet banking adoption and influencing factors which included social environment, technology exposure and system capability. The results indicate that social environment, technology exposure and system capability are positively related to adoption of internet banking services by customers. The existing relationships and the results revealed the way in which the rate of adoption of internet banking services by customers can be increased. Among the observed challenges for adoption of internet banking services include limited awareness among the customers, network failure and instability as well as layout of web pages. It is therefore recommended that, banks should invest in bringing awareness to customers regarding the service by providing information and instructions, reducing the impact of network failure and having a well-designed and user-friendly website for easier use.
Assessment of the Relationship between Leadership Styles and Employees’ Job Satisfaction in Tanzanian Local Private Companies: A case of Dar es Salaam Region
(University of Dar es Salaam Business School, 2018) Majaliwa, Emmanuel; Kessy, Severine S. A.
The aim of this study was to examine the relationship between leadership styles and employees’ job satisfaction in the Tanzanian local private companies located in Dar es Salaam region. The study was pragmatic in nature as both quantitative and qualitative data were collected and analyzed. The explanatory research design was applied and a sample of 152 employees were randomly selected and 8 managers were selected using judgmental sampling technique. The data from employees were collected using questionnaires whereas interview was used as the data collection method for managers. Data were analyzed using a multiple regression technique to show the relationship between leadership styles and employees’ job satisfaction. The findings of the study revealed the positive relationship between both transformational leadership and transactional leadership and employees’ job satisfaction. However, transformational leadership indicated more influence on employees’ job satisfaction than transactional leadership. Specifically, the study revealed that two attributes of transformational leadership (idealized influence and intellectual stimulation) showed a positive and significant relationship while the rest were insignificant. Meanwhile, contingent rewards and MBE-Active were significant and positively related to employees’ job satisfaction while MNE-Passive was insignificant. It was concluded that managers of the local private companies in Tanzania should use both transactional and transactional leadership styles with more focus on idealized influence, intellectual stimulation, contingent rewards and MBE-Active.
Demographics as Moderator Between Perceived Easy of Use, Individual Awareness and Adoption of Mobile Financial Services
(2021) Witts, Wilberforce; Kessy, Severine S. A.
The number of mobile financial services users is keeping increasing in Tanzania. Despite such an increase, few individuals actively use mobile financial services. The adoption of these services may be contributed by either the different features of mobile financial services or demographics orientation. The current study used Unified Theory of Acceptance and Use of Technology and AMOS-SEM for data analysis. The findings revealed that the antecedents of mobile financial services, namely individual awareness and perceived ease of use significantly influence individual mobile financial services adoption. Demographics orientation was also found to have moderating effect on the relationship between individual awareness and perceived ease of use, and individual mobile financial services adoption. The paper makes a contribution in the theory used and contributes knowledge to the Tanzania national second financial inclusion policy 2018-2022 by considering demographics variables in analyzing different issues.
Effects of human resources management practices on supply chain flexibility: evidence from tourist hotels in Tanzania
(2020) Magova, Gerald B.; Kessy, Severine S. A.
The study was designed to examine the effects of human resource management practices on supply chain flexibility. Specifically, it sought to determine the influence of participation practices, selective hiring practices, compensation practices, job security practices and teamwork practices on supply chain flexibility of tourist hotels in Tanzania. The study adopted a cross-sectional survey approach, where 228 respondents were involved. Hypotheses linking human resources management practices and supply chain flexibility were developed and tested using a structural equation modelling technique. The findings indicate that selective hiring practices, job security practices and teamwork practices have a significant positive influence on supply chain flexibility. The findings imply that employees with appropriate skills, knowledge, abilities and cultural fit, who are highly motivated through job security and compensation practices are important in ensuring supply chain flexibility in hotel settings. Therefore, directors and managers in the hotel industry are urged to deploy human resources management practices as strategies to increase supply chain flexibility as tactical measures to satisfy customers and win their loyalty.
Electronic Payment and Revenue Collection in Local Government Authorities in Tanzania: Evidence from Kinondoni Municipality
(Department of Economics-University of Dar es Salaam, 2019) Kessy, Severine S. A.
This paper examines the role of e-payment on revenue collection in Kinondoni Municipal, Dar es Salaam, Tanzania. A semi-structured questionnaire was distributed to revenue collectors and administrators using simple random sampling procedure; obtaining a total of 77 respondents. Data were analysed using descriptive statistics and linear regression. The findings revealed that most of the respondents admitted that e-payment influences revenue collection by enabling the Municipal increase tax compliance. It was further revealed that e-payment can provide additional competitive edge in monitoring revenue sources, and improving the quality of financial reporting. Furthermore, the findings revealed a positive linear relationship between e-payment and revenue collection in terms of tax compliance, monitoring of revenue sources, and financial reporting. The study indicated that all e-payment modes are aligned with tax compliance. Apart from positive achievements of e-payment, poor connectivity, limited awareness, lack of technical assistance, poor experience of the technology by tax collectors, and unreliable power supply were considered as challenges in implementing e-payment system. Thus, to hasten the use of e-payment system in revenue collection, it is crucial to address the identified challenges and conduct training to all tax collectors and tax payers. Also, the geographical information system (GIS) should be integrated in the e-payment system to automate the process of allocating revenue sources.
Electronic Payment and Revenue Collection in Local Government Authorities in Tanzania: Evidence from Kinondoni Municipality
(Tanzanian Economic Review, 2019-12-31) Kessy, Severine S. A.
This paper examines the role of e-payment on revenue collection in Kinondoni Municipal, Dar es Salaam, Tanzania. A semi-structured questionnaire was distributed to revenue collectors and administrators using simple random sampling procedure; obtaining a total of 77 respondents. Data were analysed using descriptive statistics and linear regression. The findings revealed that most of the respondents admitted that e-payment influences revenue collection by enabling the Municipal increase tax compliance. It was further revealed that e-payment can provide additional competitive edge in monitoring revenue sources, and improving the quality of financial reporting. Furthermore, the findings revealed a positive linear relationship between e-payment and revenue collection in terms of tax compliance, monitoring of revenue sources, and financial reporting. The study indicated that all e-payment modes are aligned with tax compliance. Apart from positive achievements of e-payment, poor connectivity, limited awareness, lack of technical assistance, poor experience of the technology by tax collectors, and unreliable power supply were considered as challenges in implementing e-payment system. Thus, to hasten the use of e-payment system in revenue collection, it is crucial to address the identified challenges and conduct training to all tax collectors and tax payers. Also, the geographical information system (GIS) should be integrated in the e-payment system to automate the process of allocating revenue sources.
Employees’ Participation and Innovative Work Behaviour in Manufacturing Small and Medium Enterprises in Tanzania
(2018) Mwakajila, Happy M.; Kessy, Severine S. A.; Sanga, John J.
This article investigates the influence of Employees’ Participation on Innovative Work Behaviour in Manufacturing Small and Medium Enterprises in Tanzania. Specifically, the article examines the influence of employees’ participation on creativity oriented innovative work behaviour and the influence of employees’ participation on implementation oriented innovative work behaviour. The study applied the Structural Equation Modelling to analyze data elicited from three hundred and eight nine (389) respondents. Results revealed that, employees’ participation has a significant positive influence on both creativity oriented innovative work behaviour and implementation oriented innovative work behaviour. The article recommends that, SMEs’ managers should involve employees directly on issues connected with the production, processes and service delivery. Theoretically, the study results proved the applicability of the Social Exchange Theory in the context where it has not researched widely and the study results will contribute to the development of public policies, particularly the ones related to SMEs and entrepreneurship development in Tanzania.
Employees’ Participation and Innovative Work Behaviour in Manufacturing Small and Medium Enterprises in Tanzania
(ORSEA Journal, 2019-12-31) Mwakajila, Happy M.; Kessy, Severine S. A.; Sanga, John J.
This article investigates the influence of employees’ participation on innovative work behaviour in manufacturing SMEs in Tanzania. Specifically, the article examines the influence of employees’ participation on creativity-oriented innovative work behaviour and the influence of employees’ participation on implementation-oriented innovative work behaviour. The study applied the Structural Equation Modelling to analyze data elicited from three hundred and eight nine (389) respondents. The investigation results revealed that, employees’ participation has a significant positive influence on both creativity oriented innovative work behaviour and implementation oriented innovative work behaviour. This finding accentuate the importance of employees participation in influencing innovative work behavior in manufacturing SMEs in Tanzania. The article recommends that managers of SMEs in Tanzania should involve employees directly on issues connected with the production, processes and service delivery. Theoretically, the study results proved the applicability of the Social Exchange Theory in the Tanzanian context and the results provide insights that may be used for development of effective public policies, particularly the ones related to SMEs and entrepreneurship development in Tanzania.
Human resource management practices and employees’ engagement in small and medium enterprises in Tanzania
(2020) Msangi, Judith J.; Kessy, Severine S. A.; Kitindi, Ernest
Employees’ engagement is a very important concept in business management. It plays a vital role in determining the performance of business organizations including small and medium enterprises (SMEs). Despite its importance in business management, there is limited knowledge on how human resource management (HRM) practices influence the two major categories of employees’ engagement: job engagement and organizational engagement. This study examined the influence of HRM practices on employees’ engagement in Tanzanian SMEs. Data were collected from 483 SMEs using survey method and analyzed using Structural Equation Modeling (SEM). The results revealed that employees’ communication had positive influence on both organizational engagement and job engagement. Also organizational support had significant influence on both organizational engagement and job engagement. The conclusion is that the presence of support and communication are the only HRM practices which have a significant influence on both job engagement and organizational engagement. Hence, SMEs can use employees’ communication and organizational support to influence organizational engagement.
THE INFLUENCE OF EMPLOYEE ENGAGEMENT ON EMPLOYEES PERFORMANCE: THE CASE OF TELECOMMUNICATION COMPANIES IN TANZANIA
(University of Dar es Salaam Business School, 2017) Tarimo, Brigitha; Kessy, Severine S. A.
This paper examined the relationship between employee engagement and employee performance whereby job demand and resources model together with social exchange theory guided the study. The study used primary data collected from 106 employees from telecommunication companies that are practicing proper human resources management. The data collected through questionnaires were analysed by multiple regression analysis. Also descriptive statistics were generated for description of the respondents’ profile. The findings show that employee engagement, in its dimensions (vigour, dedication and absorption), has a significant relationship with employee performance measured in terms of employee productivity, innovation and turnover. In this regard, employee engagement is positively related to productivity and innovation, while it is negatively related to turnover. On the basis of the findings, it is recommended that management of public and private organisations in Tanzania should promote employees engagement in their companies as it is the base for employees’ performance which in turn lead to improved organisation performance.
The Influence of Relationship Marketing Strategies on the Performance of Commercial Banks in Tanzania
(2019) Kessy, Severine S. A.
This paper examined the relationship between customer relationship management strategies and the performance of commercial banks in Tanzania. The study used primary data collected using a questionnaire from randomly selected 100 respondents, who were bank officers from 10 commercial banks. Data were analysed descriptively and by regression analysis. Results show that commercial banks are applying different methods of customer relationship management strategies, including customization, partnership, employee satisfaction, interactive management, key account management and attracting and maintaining the right employees. The results further show that the absence of frequent information upgrading, inadequate funds, absence of qualified workers, inadequate commitments by management, and the absence of proper information systems were the challenges limiting full application of customer relationship management strategies. It was generally observed that there is a positive relationship between customer relationship management strategies and bank performance. In this case, the use of customer relationship management strategies contributes to banking performance. However, identified challenges should be addressed by commercial banks to take advantages of benefits associated with customer relationship management strategies.
Risk Management Practices in Agricultural Financing in Developing Countries: Experience from Selected Commercial Banks in Tanzania
(2021) Kessy, Severine S. A.
This study examines risk management tools to mitigate agricultural financing risks. The study analyses risks that lenders face, tools for managing the risks and the correlation between agricultural lending and risk mitigation tools. The used data come from a sample of 55 employees from three selected banks, which is analysed using frequency tables and Chi-square. The findings show that banks face production risks in terms of variability in outputs due to drought and diseases. Tools for managing the risks include collateral, appraisal techniques, diversification of agricultural activities, group liability, guarantee/cash deposits, loan structuring and warehouse receipts. The Chi-square test finds a correlation between risk mitigation tools and agricultural lending; hence, mitigation tools enhance lending to the agricultural sector. Therefore, to manage agricultural risks, banks should deploy these tools optimally. Additionally, exposing farmers to free market practices will enable them to cover costs of their operations, and to repay the loans.
The Roles of Occupational Health and Safety Management System in Reducing Workplace Hazards in Tanzania Manufacturing Industries
(2021) Kessy, Severine S. A.; Raymond, Rutasimbala
Work related injuries, damages of properties, diseases and death are increasing. They are caused by working tools, environment or human actions which are used in the production activities. In this regard, there is a need to come out with measures to address the problem, through which workplace hazards can be reduced. The current study therefore assessed the roles of occupational health and safety management system in reducing workplace hazards. Specifically, the study identified the roles of occupational health and safety management guidelines, programmes and administrations in reducing workplace hazards. A questionnaire distributed to 285 respondents was used to collect primary data from big five manufacturing companies in Dar es Salaam. While the respondents were selected both conveniently and purposefully, the manufacturing companies were selected purposefully. The data were analyzed by using Partial Least Square – Structural Equation Modeling (PLS – SEM). Tables were used to describe demographic characteristics of the respondents. The findings of this study indicate that effective use and implementation of OHS guidelines, programmes and administration are crucial in reducing workplace accidents, injuries, damages and work-related diseases. The study recommend that companies have to administer, use and implement appropriate occupational health and safety policies, guidelines and programmes so as to reduce accidents, injuries, damages of properties and work-related diseases.
Top Management Characteristics and Firms’ Performance in Tanzania: A Case of Selected Firms
(BMR, 2015-12-31) Philemon, John R.; Kessy, Severine S. A.
This study examined the influence of top management teams of financial institutions, tourism enterprises and manufacturing firms on these firms’ performance. Informed by Hambrick’s Upper Echelons Theory, various studies have examined the relationship between top managers and organisational performance and the findings have been only been contentious but also offered contradictory conclusions. A total of 363 managers from the three sectors of the economy were surveyed in Dar es Salaam, Arusha, Mwanza, and Kilimanjaro using a structured questionnaire. Descriptive statistics (Frequencies, Percentages, Means, and Standard Deviations) and inferential statistics (Structural Equation Modelling) were employed to establish the existing relationships between demographics and entrepreneurial orientations of managers and the firms’ performance. The findings show that management demographic characteristics and entrepreneurship orientations bear a significant influence on the firms’ performance. It is, therefore, recommended from these findings that a mix of the top management should take into account age limit, experience and a desirable socio-economic background.

Browsing by Author "Kessy, Severine S. A."

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