RELATIONSHIP BETWEEN INFORMATION COMMUNICATION TECHNOLOGY ADOPTION IN MICROFINANCE INSTITUTIONS AND ACCESS TO FINANCIAL SERVICES IN TANZANIA
Loading...
Date
2019-04
Journal Title
Journal ISSN
Volume Title
Publisher
Educational Research Multimedia & Publications
Abstract
Access to financial services is limited to the large population worldwide. This study mainly intended to
examine a relationship between ICT adoption in microfinance institutions and access to financial services,
particularly availability, convenience and affordability in Tanzania. A cross-section study design was
conducted in two regions on 77 selected microfinance institutions. An exploratory factor analysis was
employed to reduce variables to a manageable size, while retaining original information. The study used
structural equation modelling with the help of Analysis of Moment Structures version 21. Five factors
were grouped from 29 variables. Only one path leading from ICT adoption to availability of financial
services was found statistically significant. This implies ICT plays a key role in financial service delivery
to clients via electronic delivery channels. Hence, services become available to everybody regardless of
location and time.
Description
Access to financial services is limited to the large population worldwide. This study mainly intended to
examine a relationship between ICT adoption in microfinance institutions and access to financial services,
particularly availability, convenience and affordability in Tanzania. A cross-section study design was
conducted in two regions on 77 selected microfinance institutions. An exploratory factor analysis was
employed to reduce variables to a manageable size, while retaining original information. The study used
structural equation modelling with the help of Analysis of Moment Structures version 21. Five factors
were grouped from 29 variables. Only one path leading from ICT adoption to availability of financial
services was found statistically significant. This implies ICT plays a key role in financial service delivery
to clients via electronic delivery channels. Hence, services become available to everybody regardless of
location and time.
Keywords
ICT Adoption, Access to financial services
Citation
APA